Radiant Portable Heater: Understanding Fanmaster's Return Policy

When purchasing a radiant portable heater from Fanmaster, it is essential to understand the return policy in case you need to send back a faulty or unwanted item. In this article, we will break down the guidelines set by Fanmaster for returning goods and the associated credits.

Eligibility Criteria

Fanmaster accepts returns only if the goods are in their original condition, with no signs of damage or alteration. Specifically, they do not accept returns for specially made, treated, or purchased items that have been adjusted, altered, or reconfigured to meet a customer's unique requirements.

Time Frame

The timeframe for returning goods is crucial. Fanmaster allows returns within 30 days of invoice for manufactured goods, but only if the item is in good condition and has not been used or damaged. For returns after 60 days, no credit will be issued unless Fanmaster agrees otherwise in its sole discretion.

Credit Allowance

To receive a credit, customers must provide the original invoice number and date of supply to Fanmaster. They must also pay all freight and other charges associated with delivering the goods to Fanmaster's premises. The returned goods must be in good condition, complete with their original packaging.

Exceptions

Fanmaster may consider allowing returns for credit under certain circumstances. These include providing a copy of the customer's invoice, which is mandatory when claiming under warranty. However, if the goods are not received within four weeks of the date of issue, no credit will be issued, and the claim will be terminated.

In conclusion, understanding Fanmaster's return policy is vital for customers who purchase radiant portable heaters from them. By adhering to the guidelines set forth in this article, you can ensure a smooth returns process and avoid any potential issues with your purchase.

Radiant portable heater